1. Subscription Cancellation
You may cancel your PDF Penguin subscription at any time from your account dashboard. Upon cancellation, your subscription will remain active until the end of the current billing period, after which you will not be charged again.
2. 7-Day Money-Back Guarantee
We want you to be satisfied with our service. If you are not happy with PDF Penguin for any reason, you may request a full refund within 7 days of your initial purchase.
3. How to Request a Refund
To request a refund, please contact our support team at support@pdfpenguin.net with your account email and order details. We will process your refund request within 7 business days.
4. Exceptions
Refunds may not be granted if we detect abuse of the service or violations of our Terms of Service. Refunds are generally not available for monthly renewals after the initial 7-day period, but we may consider exceptions on a case-by-case basis.